Shipping policy

Processing time
Orders are typically processed and shipped within 1-3 business days of purchase. You'll receive a confirmation email with tracking information as soon as your order ships.

Shipping times
We ship from US-based fulfillment centers. Standard domestic delivery typically takes 2-5 business days after processing. Delivery times are estimates and are not guaranteed, as they can be affected by carrier delays outside our control.

Shipping rates
Shipping costs are calculated at checkout based on your order size and delivery address.

International shipping
Where available, international orders may take longer to arrive and may be subject to customs fees, duties, or taxes charged by your country, which are the responsibility of the customer.

Order tracking
Once your order ships, you'll receive a tracking link by email. If you haven't received tracking information within 3 business days of ordering, contact us at support@vault8.net.

Lost or delayed packages
If your package appears lost or significantly delayed in transit, contact us at support@vault8.net with your order number and we'll work with the carrier to locate it or arrange a resolution.