Refund policy

Thank you for shopping with Vault8. We want you to feel confident in your purchase.

Unopened products
If you're not satisfied with an unopened, unused product, you may request a return within 30 days of delivery for a full refund of the product price. Shipping costs are non-refundable.

Opened or used products
Because our products are consumable dietary supplements, we're unable to accept returns or offer refunds on opened or used items for health and safety reasons, except where the product arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or different from what you ordered, contact us at support@vault8.net within 7 days of delivery with your order number and a photo of the item, and we'll arrange a replacement or refund at no cost to you.

How to request a return
Email support@vault8.net with your order number and reason for return. Once approved, we'll provide return instructions. Refunds are issued to your original payment method within 5-10 business days of us receiving and inspecting the returned item. 

Subscriptions
If you're on a recurring subscription order, you may skip, pause, or cancel upcoming shipments at any time before they process by contacting us or managing your subscription in your account.